Returns & Refunds

1. Cooling-off period (change of mind)

You may return an unused, unopened product within 7 (seven) days of delivery for a full refund (excluding original outbound delivery where applicable), provided:

• The product is in its original, sealed packaging with all accessories and manuals.
• It has not been used, charged, or registered.
• You contact us first via WhatsApp or email to arrange the return.

The cooling-off right does not apply to products that have been used, opened, or customised, or to goods exempted under the CPA.

2. Defective or incorrect goods

If a product arrives damaged, defective, or is not what you ordered, please contact us within 7 (seven) days of delivery. We will arrange collection at our cost and either replace the product or issue a full refund, including delivery. Our goal is to make this fast and straightforward, not to make customers fight for support.

3. Warranty claims

Jackery power stations carry a 2-year manufacturer warranty against defects in materials and workmanship under normal use. To make a warranty claim:

• Contact us via WhatsApp or email with your order details, proof of purchase, and a description of the fault.
• We will assess the claim and, if covered, arrange for the product to be collected and inspected.
• If a manufacturing defect is confirmed, our first priority is to get you powered again quickly through a repair, replacement, or refund.

The warranty does not cover damage from misuse, unauthorised repair or modification, exposure to liquid beyond the product’s rating, normal wear, or accidents.

4. How to return

• Message us on WhatsApp (27123456789) or email orders@yourdomain.co.za with your order number and reason for return.
• We will confirm the return and send you a return reference and collection instructions.
• Pack the product securely in its original packaging with all accessories.
• Once we receive and inspect the product, we will process your refund within 7–14 business days to your original payment method.

5. Refunds

Approved refunds are paid to your original payment method. Outbound delivery fees are non-refundable for change-of-mind returns but are refunded in full for defective or incorrect goods. Refunds are typically processed within 7–14 business days of us receiving the returned product.

6. Return shipping costs

• Defective / incorrect goods: we cover return shipping.
• Change-of-mind returns: you cover return shipping, and the product must arrive undamaged.

7. Contact

For any return or warranty question, reach us via WhatsApp at 27123456789 or email orders@yourdomain.co.za.